The Helm Club Newsletter
Setting Course
by Ronald N. Riner, MD, FACC
"Smooth seas never make skilled sailers;
one has to embrace the challenges and difficulties to grow."
Another Year Behind Us - A New Year Before Us
Many of you have probably utilized the last quarter of 2023 in developing strategic plans and budgets for 2024. As you look back on 2023 and forward to the new challenges of 2024, a recurrent theme that likely surfaces is the sense of ambiguity concerning methods to address some of the rapid changes, trends, and challenges that healthcare leaders may face in 2024.
Frankly, this is much like what captains face when they leave on a trip and a fog suddenly descends upon them. Navigating in fog is not for amateurs. Captains and crew need to ideally develop a plan to navigate fog before it develops. We usually don’t miss major impending events like storms or changes in weather - wind, snow, and heavy rain are trackable, more predictable, and in many instances, clearly outlined by NOAA on an hourly basis. Not so with fog. Fog comes and goes quickly, stealthily, and silently.
by NOAA on an hourly basis. Not so with fog. Fog comes and goes quickly, stealthily, and silently. There is no other weather event on the seas during which the safety of your boat and crew is so dramatically dependent on the skills, talent, and actions of other boaters and where captains’ (leaders’) responsibility to other boaters and their passengers can be so great. Fog makes it very difficult to see and be seen. It can arise quickly, making it difficult to keep your bearings and orientation. Fog impacts sound frequencies, making it difficult to understand which direction sound is rising from, thus increasing the risk of collision and running aground with the potential for damage and injury.
The leadership of every healthcare business, organization, practice, and team faces similar moments of restricted visibility - analogous to a fog or being present in a fog that descends and thickens rapidly. The actions of the captain and crew can be like those of the leadership of any organization, especially complex organizations, such as hospitals, health systems, or practices caring for people with complicated illnesses and therapies facing operational challenges that bring even greater complexities and chaos during moments of crisis.
If despite your carefully developed year-end planning and plotting of course you find yourself suddenly in a fog, consider the following:
All of the above contribute to vessel (organization) readiness, safety, and successful navigation (workflows and processes) and seamanship (leadership) provided there has been thoughtful planning and training in advance.
“A true seaman finds joy, growth, resilience, and satisfaction
not just in arrival at the destination, but in the voyage itself."
Ronald N. Riner, M.D.
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